Sunday, December 4, 2011
If during the inspection procedure a vehicle fails for one or more items, the repairs needed must be recorded on the repair order along with the reason it fails. For example, if a car has a shattered driver side mirror, the repair order must state that the mirror is shattered. This way if the customer refuses repair work and they get into an accident due to the failed component, you're protected since you noted it and the customer refused. Also your manager knows which repairs are needed to pass the inspection which makes it easier for him/her to explain it to the customer. And with it written down on a hard copy, if any problems arise throughout the months, just as I stated previously, you are protected. Finally, any repairs that were needed must be fully completed before a safety sticked can be affixed to the vehicle. If a customer or your manager tells you otherwise, refuse to do it. It is illegal and your license will be taken away.